Recently I have received a tremendous amount of emails from people asking me why I am so unwavering in my support of the team at GoAntiques. Soon the brand new “GoAntiques” (which will have a totally new vibe and format) will be rolling out in March, 2012, thus I wanted to address all the questions, before the new site hits!
Most people expect magic to happen immediately. If that is what you are looking for, then you may as well look to other sites to turn over your stuff cheaply, and quickly. To make a meaningful impact in your pocket and in your business, you need to nurture it and find the right place to sell on. I think we have been on every site on the internet through the years, and not one has compared to GoAntiques (www.goantiques.com) for us.
The most important part of why I support and stay with GoAntiques and am happy to promote them, is the customer service department. Nobody, in our opinion is comparable to the service that is provided at GoAntiques. At anytime, we can contact a representative and they will stay with us, to resolve an issue. They listen to suggestions, and most importantly they back their dealers up. They don’t play that blame game, they realize that although our customers are important, so are the dealers, and not always is the customer being fair to the dealer.
I would like to share a very personal true story to you guys. A few years ago I was very ill, and had to go for chemotherapy and surgery. I called GoAntiques and spoke to Jason Robins (jason.robins@worthpoint.com), the Director of Sales Support. I will never forget Jason telling me to “relax, and take it slow”. He told me that he would watch my store, and he would check in on my staff to make sure everything ran smooth. Just the way he spoke to me, I knew everything would be okay. That year I went into the hospital twice, and both times, Jason made sure my store stayed up, ran smooth, and checked with my staff on a daily basis. You cannot get better than that.
Loyalty is everything. That is what GoAntiques has over the competition. Live people who care and have loyalty to their dealers. They have your back. You cannot get that with any other site on the internet. It’s a family, and we are building a village. The new GoAntiques will roll out in March, 2012, but we will be demonstrating the site at The Original Miami Beach Antique Show the first week of February. Tune into Facebook on the GoAntiques page for details at www.facebook.com/goantiques - we are working on getting a live web link up the day we launch it.
If any of you guys want to pick my brain give me a yell at customerservice@truetiques.com -- remember, without a site backing their dealers up, you have an incomplete experience that is skewered and unfair in so many senses of the word. I will always support the team at GoAntiques. They have proven to be true friends, professionals, and had Truetiques, Inc. back more times than I can count!
What a great story! I use WorthPoint and GoAntiques both as a antique dealer. I can attest to everything that is mentioned here. The customer support is the best in the industry and both sites help save and make me money in this competitive industry.
ReplyDeleteThere is a reason this website has been around as long as it has, and continues to grow....
ReplyDeleteJust saying!
Reyne
My Wife Pam and I have been dealers on GoAntiques since 1998. Since we live in Ohio, we have visited the GoAntiques home office in the past. We shared our story and our hopes for the future. Their staff we receptive to our ideas and some of those ideas have been implemented over the years. Although some years have past since our last visit we do stay in touch, and have found their staff to be understanding and helpful though changing times and conditions in our joint venture. Our market place is always changing, but GoAntiques and our company Great Expectations Antiques maintains a high standard of customer service by providing the best possible service to our customers at the best possible price! Our hope is for continued success, that is to continue to provide the best possible service to our customers in the years to come. Pam and I look forward to the "NEW GOANTIQUES", and wish all their staff, dealers, and customers success as they work together. Pam and I want to share a special thanks to our customers, without you we wouldn't be in business. We look forward to your feedback about the GoAntiques website updates in the near future. Thanks!!
ReplyDeletehttp://www.goantiques.com/scripts/search_results,accountNumber,GGB1347.html